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If you do not upgrade to the latest Citrix Workspace version, then you may not be able to login and work, so please follow this guide on how to upgrade to the latest Citrix Workspace App.

Uninstall Previous Version

Firstly, we will have to uninstall the previous version, as well as the HDX Media Engine if you have that installed.

Please note that if you currently have Citrix open this will close it.

  1. Go to your Settings by left clicking on the Windows icon in the bottom left hand corner, and then left click the gear icon shown below.


  2. Once in you're in the settings, go to the Apps section as shown below


  3. Scroll down until you find Citrix Receiver AND POSSIBLY Citrix HDX RealTime Media Engine.
    Please note you will only see the Citrix HDX RealTime Media Engine if your company utilises Skype for Business. If you do not see it, then please disregard any further mention of it. (You may skip steps 4 for the uninstall, and steps 5-8 for the install)


  4. Left click on the Citrix HDX RealTime Media Engine, and left click uninstall twice, as shown below.
    Please note that you will need to step through the uninstaller, but it is straightforward just clicking through the next buttons.


  5. Left click on the Citrix Receiver, and left click uninstall twice, as shown below.
    Please note that you will need to step through the uninstaller, but it is straightforward just clicking through the next buttons.

Install Up-to-date Version

Now that the old versions have been uninstalled, we have to install the latest versions

  1. Download the latest version of the Citrix Workspace app from this link.
    Once on the page, click on the download link as shown below.


  2. Once downloaded, open the file by left clicking on it once as shown below.

    If you are using a browser other than Chrome, then you will find this download in your downloads folder.



  3. This will open an installer, as shown below.
    Again, this is fairly straightforward, just clicking through the next buttons.


  4. Once the installer has finished, a pop up will appear as below. Click on Finish.


  5. The next 4 steps are to do with the Citrix HDX RealTime Media Engine, so if you do not need it, please skip to step 9.
    Download the latest version of the Citrix HDX RealTime Media Engine from this link.
    Once on the page, click on the download link as shown below.


  6. Once downloaded, open the file by left clicking on it once as shown below.

    If you are using a browser other than Chrome, then you will find this download in your downloads folder.

  7. This will open an installer, as shown below.
    Again, this is fairly straightforward, just clicking through the next buttons.


  8. Once the installer has finished, click on the Finish button.


  9. Everything is now up to date, and you should be right to continue working again!
    Please note that a restart of your computer is highly recommended after upgrading.
    To do this, left click on the Windows icon in the bottom left hand corner of your screen, click on the power button just above that, and then select the restart option.


If you have any questions, queries, or concerns, please do not hesitate to contact us on 02 9435 3911 or by emailing us at 'support@itoncloud.com'.